Some troubleshooting steps you can take to resolve general Stylus issues are:
- Ensure you've removed the lens cap from the scanning tip of the stylus.
Reboot the Stylus. (Power it down by pressing and holding the power button. The Stylus’ LED light will flash red, then go out.) Press the power button again to restart.
Replace the Stylus batteries.
Restore the Stylus to its factory defaults by pressing all three buttons — confirm (the large button), page (the small button) and power (the tiny button)—simultaneously and holding until the LED turns purple.
If you're having trouble connecting a Stylus via Bluetooth and none of the above worked for you, please try the following:
- Open device settings and disable bluetooth completely.
- Launch Golem Arcana
- When prompted to enable bluetooth, choose yes. Then enable bluetooth.
- Return to the Golem Arcan app and attempt to connect the stylus.
If none of these solutions work for you, contact us for more troubleshooting help.